The Real Cost of In-House Cleaning Teams vs. Outsourcing
When it comes to keeping a commercial property clean, safe, and presentable, building owners and property managers are often faced with a key decision: build an in-house cleaning team or outsource to a professional cleaning company?
At first glance, managing your own team might seem like the more affordable or flexible option. But once you dig deeper into the actual costs—time, training, liability, and logistics—outsourcing to a trusted provider like Good Sorts Property Services often proves to be the smarter investment.
Let’s take a closer look at the full picture.
The Hidden Costs of In-House Cleaning Teams
1. Recruitment & Training
Hiring a solid team means posting job ads, screening resumes, conducting interviews, running background checks, and providing initial training. And with high turnover in the industry, you’re often repeating the process more than you’d like.
2. Ongoing Supervision
Cleaning standards evolve, and quality needs to be maintained. That means regular training refreshers, performance check-ins, and someone to manage it all.
3. Payroll & Benefits
From vacation pay and sick leave to CPP, EI contributions, and potential health benefits—those employer costs add up quickly.
4. Supplies & Equipment
You’re in charge of stocking everything: microfiber cloths, eco-friendly disinfectants, mop buckets, vacuums—the list goes on. And when equipment breaks down (because it will), like a vacuum or autoscrubber, you’re also on the hook for repairs or replacements to avoid service delays.
5. Liability & Risk
Accidents happen. Whether it’s an injury on the job or damage to tenant property, the responsibility—and the cost—falls on you.
Quality That Reflects on Your Property
Whether you manage a commercial office, retail environment, or mixed-use building, a consistently clean space sends a strong message: this property is cared for, safe, and professional.
Here’s what that can mean for your business:
• Higher Tenant Retention: Tenants are more likely to renew their leases when lobbies, hallways, and shared amenities are well-maintained. Clean, welcoming spaces increase satisfaction and reduce turnover.
• Healthier, Happier Workplaces: A hygienic work environment reduces the spread of illness and contributes to improved morale and productivity. It shows employees that their well-being matters.
• Better First Impressions: Whether it’s clients, customers, or potential lessees walking through your doors, a spotless space builds trust from the moment they arrive.
• Fewer Complaints, Fewer Headaches: With a professional team on your side, you spend less time fielding complaints or chasing last-minute fixes. Issues are handled proactively—before they escalate.
At Good Sorts, we understand that cleaning is never just cleaning. Every touchpoint we maintain reflects directly on your business or property. We’re here to make sure it reflects well.
We don’t just check the boxes—we look ahead, anticipate needs, and deliver with care. Our people-first approach means you’re getting more than a service; you’re getting a trusted partner who understands the stakes.
Because when we show up, we’re not just cleaning—we’re representing your brand. And we take that seriously.
In-House vs. Outsourced: A Quick Comparison
Sometimes, a side-by-side comparison is the best way to see the difference. Here’s how an in-house cleaning setup stacks up against outsourcing with Good Sorts:
| Feature | In-House Team | Good Sorts Outsourced Cleaning |
|---|---|---|
| Hiring and Training | Time-consuming and inconsistent | Professionally managed by us |
| Supplies and Equipment | You buy, store, and maintain it all | Included in our service |
| Scheduling and Absence Coverage | Your responsibility | We manage coverage with our larger team |
| Supervision and Quality Control | Internal monitoring required | Our supervisors ensure consistent quality |
| Costs | Variable, with hidden expenses | Transparent and consistent monthly pricing |
| Expertise | Depends on hires | Trained, certified professionals |
Real-World Cost Insight
According to a 2023 analysis by Buildings.com, outsourcing commercial cleaning services can reduce facility maintenance costs by up to 25% compared to managing an in-house team. This includes savings on labor, training, equipment, and administrative overhead.¹
That’s not just money saved—it’s time and stress saved too.
Source: Buildings.com – “Cost Savings in Outsourced Facilities Management,” 2023
Let’s Talk
If you’re tired of managing cleaning logistics—or want to start fresh with a team that really shows up—let’s talk.
Good Sorts Property Services is Kelowna’s trusted one-stop shop for commercial cleaning, janitorial support, floor care, and more. We take care of the dirty work so you can focus on what matters most: running your property, your business, and your day-to-day with confidence.
Reach out today to book your free property walkthrough and discover what a clean space—done right—can do for you.
FAQs: In-House Cleaning vs. Outsourcing—What You Need to Know
1. Is outsourcing commercial cleaning more expensive than hiring in-house?
No—when you factor in the hidden costs of recruitment, training, supervision, supplies, benefits, and liability, outsourcing is often more affordable over time. Plus, it offers better quality and reliability.
2. Can I customize the cleaning services I receive from Good Sorts?
Yes. We tailor our services to match the specific needs of your property. Whether you need regular janitorial support, seasonal deep cleans, or one-off specialty services, we build a schedule that works for you.
3. Do you bring your own cleaning products and tools?
Absolutely. We provide all cleaning supplies, tools, and personal protective equipment, so you don’t need to worry about purchasing or storing anything on-site.
4. What happens if one of your team members is unavailable?
You won’t even notice. Our team is fully staffed and coordinated to ensure there’s always coverage. We handle scheduling, so your service remains uninterrupted.
5. How do I get started with Good Sorts?
Just give us a call or fill out our contact form online. We’ll book a free walkthrough of your property and provide a customized quote based on your unique needs.
